OfficeGSM’s refund window is 180 days from the date of purchase. Contact our support team first if you have a problem with installation or activation so we can investigate and help resolve it.
Unused digital product keys
To qualify for a refund, a digital product key must be unused. A key that has already been installed, redeemed or successfully activated is not eligible for an unused-product return.
We require proof of purchase and a signed non-use declaration before processing an eligible digital-product return. Submit the request within 180 days of purchase. Refund or exchange requests made after that window are not covered by this policy.
If a key fails activation
Email contact@officegsm.com within 180 days of purchase with your order number, the product name, the installed software edition and the activation error message or screenshot. Our team will check the problem and help with the correct installation and activation steps.
If the supplied key is faulty and we cannot resolve the activation problem, we will provide a replacement or refund under this policy. A support request does not make a successfully activated key eligible for an unused-product return.
How to request a refund
- Email contact@officegsm.com with the order number, proof of purchase and reason for the request.
- For an unused-key return, complete the non-use declaration provided by our team. For an activation problem, include the error message and requested troubleshooting details.
- We will review the order and confirm eligibility or explain the information needed to complete the review.
- After receiving the completed non-use declaration for an eligible return, we process the refund within 48 hours. Bank or payment-provider processing can take an additional 5–7 working days.
Products are delivered digitally. Submit return and refund requests by email; do not send product keys, physical parcels or returns to Microsoft or to our business address.
Late or missing refunds
If an approved refund has not arrived, check the original payment account and contact the card issuer, bank or payment provider, as processing times can vary. If it remains missing after the expected processing period, email us with the order number so we can check the refund status.
Cancellation requests
To request a cancellation or correct an order, email us as soon as possible with the order number and requested change. Eligibility depends on the order’s delivery and activation status and the conditions above. Used or successfully activated keys are not eligible for an unused-product return.
Contact and scope
This policy applies to purchases made at officegsm.com. If you bought from another store, contact that seller about its policy. For help with an OfficeGSM order, use our contact page, visit the Help Center or email contact@officegsm.com.