At OfficeGSM, we are committed to providing genuine Microsoft software and ensuring our customers are fully satisfied with their purchase. Please read our refund policy carefully before placing an order.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The product key has not been activated.
- You notify us within 30 days of purchase.
- You provide a valid reason for the refund (e.g., accidental purchase, compatibility issue).
Note: Once a license key has been used or activated, it becomes permanently associated with your Microsoft account or PC, and is therefore non-refundable.
2. Non-Refundable Situations
Refunds will not be issued if:
- The software key has already been activated.
- You changed your mind after activation.
- You purchased the wrong product but activated it.
- Incompatibility due to unsupported systems (please review product descriptions carefully before purchase).
3. Product Not Working or Invalid Key
If your key doesn’t work:
- Please contact our support team immediately at [email protected].
- We will first attempt to verify and replace the key.
- If we cannot provide a working replacement, you will be eligible for a full refund.
4. How to Request a Refund
To request a refund:
- Email us at [email protected].
- Include your order number and the reason for your request.
- We will respond within 1–2 business days with next steps.
5. Chargebacks & Disputes
We encourage all customers to contact us first before opening a dispute or chargeback. Most issues can be resolved quickly and fairly by our support team.
6. Policy Updates
OfficeGSM reserves the right to update this refund policy at any time without prior notice. Changes will be posted on this page.
If you have any questions regarding our refund policy, feel free to reach out to us at [email protected] – we’re here to help!
Thank you for choosing OfficeGSM.
